Understanding Payment Statuses

Here's what each payment status in Tutonomi means.

Statuses

Booked: The lesson is scheduled but hasn't taken place yet. No payment attempt has been made.

Due: The lesson has taken place and payment is owed. If the pupil has a card on file, collection will be attempted automatically.

Waiting: The payment is scheduled and queued for processing.

Retrying: A payment attempt was declined and the system is automatically retrying. No action is needed from you at this stage.

Paid: Payment has been successfully collected.

No Attempt: The lesson is due but no payment attempt has been made, typically because the pupil has not completed onboarding and no card is on file.

Refunded: A payment was collected but has since been refunded to the pupil's bank card.

Cancelled: The lesson was cancelled before payment was collected.

Good to know

• Lessons only become Due once they have taken place.

• If a lesson shows No Attempt, check the pupil's onboarding status on the Pupils page.

• Refunded lessons remain visible in your payment history for your records.