Chase a Late Lesson Payment

Here's how to send a pupil a payment reminder when a lesson payment has failed and automatic retries have been exhausted.

Step 1: Go to Billing

From the left-hand menu, click Billing.

Step 2: Find the payment

In the Failed Payments table, locate the payment you want to chase.

Step 3: Open the options

Click View Options next to the payment.

Step 4: Send a reminder

From the modal, select the option to send a reminder email. This sends the pupil a secure link so they can complete the payment or update their card details.

Good to know

• The reminder email includes a secure payment link — the pupil can use it to pay directly or update their card details.

• If the pupil remains unresponsive after the reminder, the only remaining option is to delete their account, which will write off all outstanding payments and cancel any scheduled lessons.

• Automatic reminders run before a payment reaches the Failed Payments table, so by this point the pupil will already have received several notifications.