What Happens After the Final Reminder?

If a lesson payment fails, Tutonomi automatically retries the charge and sends reminder emails to the pupil.

But what happens if those reminders don’t work?

Here’s exactly what to expect.

First, we do the chasing

Before anything comes back to you, Tutonomi will:

• Retry the payment where possible

• Email the pupil asking them to update their card or complete payment

• Send follow-up reminder emails

This gives the pupil time to fix the issue without you needing to step in.

Most payment problems are resolved during this stage.

If payment still isn’t made

If the payment hasn’t been collected after retries and reminder emails, we stop automatic attempts.

At that point:

• The payment will be clearly marked as failed on your dashboard

• You’ll see the outstanding amount on your Billing page

This is your signal that it now needs a personal conversation.

What you should do next

Reach out to your pupil directly and agree how they would like to settle the payment.

Once they are ready to pay, you can resend the secure payment link:

1. Go to the Billing page

2. Find the outstanding amount

3. Click the three blue dots

4. Select Send Payment Link

That link allows them to complete payment or update their card details.

Why we stop after the final reminder

We do not keep retrying or emailing indefinitely.

After a certain point, payment becomes a relationship conversation, not a technical one.

Tutonomi handles the system side first.

If it still is not resolved, it is time for a human conversation.

The bigger picture

By the time you see a payment marked as failed:

• It has already been retried

• Reminder emails have already been sent

• The pupil has already had multiple chances to fix it

You are stepping in at the right moment, not the first moment.